We know that most passengers are happy to feedback and recognise great service - or suggest areas for improvement - but we also know they're not that fussed about going home with bundles of forms or having to dive deep into online surveys as they go from A to B or hand over their personal contact details.

That's why our clients see a 60% survey engagement (vs 3-4%) and consistent NPS improvements - we just ask the important questions at a time and place that suits them (10 mins before their stop is a popular time!), and we fill out the details for them. We don’t need to hassle passengers with complex questions about their journey, as we already know that - quick, easy, and significantly more successful than traditional approaches.

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