No matter how well planned, we all know that things can go wrong that affect your journey. Maybe your connecting train is running a bit late and your bus is stuck in traffic, or maybe your route is going to be particularly busy tomorrow because it's going to rain. Whatever the issue we will let you know as soon as we know - and if we think it's a problem we will offer you alternative options to keep you moving.

This is as important for transport operators and networks as it is for passengers - making sure people get to where they're going, with minimal fuss, keeps everyone moving and frees up resources to fix any problems