Features
We’re constantly coming up with new ideas to make passengers more smiley, so our little list is growing fast.
Messaging
Real-time messaging when something goes wrong – we tell you what’s happening and offer you alternatives to make your journey as seamless as possible.
Door to door real-time journey planner
An easy-to-use journey planner for every type of transport that knows when trains are late or cancelled and plans round them. It includes road, first and last mile modes (like dockless bikes and scooters) and even walking.
Journey watch tools
Nobody plans their regular journeys, and keeping an eye on a complex and unfamiliar journey is a pain - so how do you know if something might go wrong? We provide you with simple tools to do just that - watch regular commutes or one-off journeys, and quickly check how your usual routes are running at any time.
Now & Next
Sometimes you need to know what’s happening right now – whether you’re running for a bus or sitting on a train. Now & Next gives you immediate access to real-time information for your journey. Delays, arrival times, facilities, crowding, platform changes, which bus stop to get off at or how to get to your final destination. Everything you need now (and next).
Personalisation
Customised travel information that is truly personal and relevant to each specific journey.
Your own personal assistant that learns how you need to travel and gives you the information you need, when you need it.
First and last mile support
When you’re on a train, 'plane or coach, we like to make sure the last leg of the journey is the best it can be.
So, 15 minutes before you arrive, we check to see if you need help. Maybe a bus, perhaps a scooter or a walk if the weather is nice – we can give you directions, book a cab or even reserve a bike for you when you get there.
Customer Service
There’s something not right in the car park, on the platform or onboard but who do you tell? We can connect you directly to the right person – we know the station manager and the onboard crew, so we hook you up with them directly and help fix the problem without passing you from one company to another. Built in partnership with the DfT.
Loyalty
We work hard to make your journey a little better – perhaps a cup of tea whilst you wait in the cold or a pie on the way home from the match, it’s only ever for you and your journey. We never share your details and we’ll never spam you, and you always choose whether you take up the offer or not.
Direct Onboarding
Get going with Zipabout straight away by snapping the QR code on the bus stop or the poster on the platform – no time-consuming sign-ups or registrations
Easy!
Crowding
Only Zipabout can accurately predict crowding levels to help keep you safe and anxiety-free. Check crowding levels on your journey before you leave for the safest possible way of getting about.
Ticketing
We can deliver your tickets directly to you, contact free and incredibly conveniently, on Messenger, WhatsApp or SMS.
Messaging
Improve your passenger experience, reduce complaints, and create great customer relationships whilst reducing load on your customer service teams.
Door to door real-time journey planner
We help you to understand the journeys your passengers make. Where they go to and why. And we help you give them the best route at any given moment, even when there are problems.
Journey watch tools
We know a lot of your Customer Service questions start with "Where's my train / bus / tram / scooter / flight" - and we know how much time it can take to answer that, particularly if 100 people ask it at the same time! Our Journey tools allow us to answer that question for you, whilst building valuable insights into how your services are used.
Now & Next
Take the load off your Twitter channel and customer services team by managing your passenger during disruption. Now & Next helps you surface detailed information, identify anxious passengers and prioritise your resources.
What's more, Now & Next knows things you may not - like how many bikes and scooters there are near the station, or when the bus will collect them from the station.
Personalisation
We give you unprecedented insights into the ways in which people use and interact with your transport network. Whether shifting the peak, extending the peak shoulder, or creating meaningful reasons to travel off peak, Zipabout gives you the power to make adjustments that improve the journey experience for everyone.
First and last mile support
Take your customer service to the next level by helping passengers seamlessly onto the next leg of their journey - hand off to your sustainable last-mile partners, take control of your forecourts and do your bit to reduce the carbon footprints of your passengers. We can even help with the things you may not know - like how many scooters are left outside the station, or what time the bus arrives.
Customer Service
Keep your passengers happy and looked after, your facilities working and complaints down - we can hand off directly to your helpdesk or live chat representative.
Multi-lingual
Multi-lingual is obviously essential for customer service throughout Europe, particularly on any channel that supports tourists, airports and visitors, and our list of languages will be growing throughout 2020.
Loyalty
Say sorry with a coffee, encourage sustainable behaviour or help keep customers loyal. Could be a free pizza to use the park and ride or a coffee while they wait for the next train – it works wonders for reducing complaints and increasing customer satisfaction, and it's a great way to say thank you for helping you optimise capacity or make the air a little bit cleaner.
You can tell us what you need, and we’ll help to keep your passengers happy.
Direct Onboarding
Be there exactly when your passengers need you. A simple QR code on your communications will help them straight away - no need to type anything or tell you where they are.
Easy!
Surveys
Our microsurvey model has a 60% engagement measure vs an average of 3-4% from email and paper surveys.
We choose the right time to send questions (10 mins before arrival is popular) and we don’t need to hassle passengers with complex questions about their journey (as we already know that).
Research shows that passengers find it friendly and caring rather than intrusive and pestering.
Crowding
Zipabout helps you to manage safer journeys by staggering passengers, matching services to demand and managing flow and dwell times. Let us know what your team need and we'll help make it happen.
Ticketing
Your passengers will love you for it and you’ll sell more tickets than your website can do on its own.
