Customer Service

It's not always obvious who you need to speak to if you need help or have a problem when you're travelling. It might be the train or bus operator, or it might be the station manager, or the car park company, or the local authority, or the airport, or the airline... the list goes on.

That's why we developed our Customer Connector with the Department For Transport. We know who runs the stations, and the buses, and the trains - so if you get stuck we can introduce you to the right person immediately.

Our Customer Connector is great for operators too, because we can integrate your CS team directly, handing off for direct conversations and even logging case details in your CRM. What's more, we can help you narrow down the problem without asking lots of questions - we can even share photos and location information if the passenger wants us to.