National Rail Enquiries

Guiding passengers through disruption with Passenger Connect

Project overview

Working with the Rail Delivery Group to achieve their objective of providing passengers with better guidance through severe disruption, we deployed our Passenger Connect platform nationwide on National Rail Enquiries (web and mobile).

Results

In a global first for the transport industry, Passenger Connect now enables National Rail Enquiries to deliver targeted, fully personalised journey information and disruption support directly to passengers through Messenger in real-time, establishing a unique two-way channel of communication with the customer.  

For full use case head over to Passenger Connect