Everything you need to know about First & Last Mile

We know that your journey doesn’t end when your train gets in. That’s why we’ve developed First & Last Mile – a feature that will get you from door-to-door, no matter where you're going.

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September 5, 2021

Picture this…

You’re about to reach your stop on the train, but it’s a station you’re not familiar with. Perhaps you’re going somewhere you’ve never visited before? Or you’re in a new city for a work meeting?

Even if it’s a station you regularly travel to, how busy is it? Are you taking another mode of transport the rest of the way home? Do you need to know where the closest taxi is?

We know that your journey doesn’t end when your train gets in. That’s why we’ve developed First & Last Mile – a feature that will get you from door-to-door, no matter where you’re going.

First mile: what is it?

The first leg of your journey isn’t when you reach the train platform or the bus stop. Your journey begins when you leave your front door. So, how do you normally kick off your route? Take a taxi? Drive? Maybe you usually opt for a brisk walk but the rain is pouring down? Or the taxi rank is busier than normal?

With First Mile, we can let you know all of this well in advance. With it, you’ll have your very own travel companion that checks up on you before you arrive and offers real-time assistance to get you to your destination.

But what makes it so smart? Asides from knowing where the bus, scooter, bike or taxis are in your exact location, we also know if you're in a hurry or if the weather is against you – based on your everyday travel habits and preferences. And the best part is, we can do all of it without tracking your personal details, location or data!

Last mile: what is it?

Our Last Mile feature will take you to your final destination. By that, we mean your real final destination – and not just when your train arrives, your bus stops or your flight lands.

Whether you’ve arrived at a station you’ve never travelled through before or you’re travelling to a location you’re unfamiliar with, Last Mile does exactly what it says on the tin; assisting you with every leg of your journey until you’re where you need to be.

So, how does it work?

When you arrive at your stop on the train or bus, our personalised messaging will outline the options available to you for your onward journey. You’ll be notified of walking routes, nearby taxis, buses and even e-scooters, alongside the total travel time for each mode of transport.

To access First & Last Mile, all you need to do is plan your journey using Zipabout, which is currently available on Messenger and WhatsApp.

Not just a journey planner

Typical journey planners will get you from A to B but are generally only available in big cities that offer enhanced transport links. They’re also not as apt at updating passengers on any sudden changes or delays, leaving people in the lurch if they have to find alternative routes.

At Zipabout, we know that nobody plans the journeys they take all the time. We also know that keeping an eye on a complex and unfamiliar journey is a pain. The last thing you want to do while you’re travelling is refresh journey updates every five minutes or navigate your own way to somewhere you’re unsure of. But how else will you know if something might go wrong? And what do you do if it does?

Our personalised messaging service provides you with the simple tools to do it all – watch regular commutes or one-off journeys, quickly check how your usual routes are running at any time and offer you alternative options should anything change. So, you can relax in the knowledge that the quality and safety of your journey is in our hands.