We are opening a new office in Birmingham to support our continued success in the B2B2C space, and we’re looking for a full-time National Account Manager who wants to play a vital role in the exciting growth stage of a small company by keeping our clients happy and our product flourishing!
NB. Please read our guide to applications before applying as we cannot consider applications that do not provide a cover letter!
Working directly with our rail and transport clients, you will be responsible for making sure they (and their passengers) get the best of the product and that the product evolves to be the best it can be. Part project manager, part relationship manager, you will have the organisational skills to keep things on track and the client-facing skills to manage and present regular updates and development - and as things develop, you will be looking forward to building your own team and growing into more responsibility.
We’re after somebody with a proven track record in managing happy, high-value B2B accounts or responsibility for customer experience in a B2C or transport environment, and you will be used to working with a techincal product. Our clients are senior players in transport operations and infrastructure, often at director level, so you will have experience of managing senior-level relationships (they're also spread all over the country, so you'll need to be able to get around by train occasionally!)
Key responsibilities include:
• On-boarding, management and development of B2B client accounts
• Feedback and influence over product development
• Reporting on success factors and product implementation / roll-outs
• Presenting to clients
• Keeping the clients happy!
If you think you’re who we’re looking for, and you want a career in a fast-moving sector with plenty of room to grow, send your CV with covering letter to email@example.com – no covering letter, no reply!
Offering £35-45k + benefits
Important – the following criteria are non-negotiable, and applications that do not meet them will be ignored:
This is an office-based role for our Birmingham office; there is no opportunity for remote working.
Please do not apply if you are unable to attend an interview at our Birmingham offices, IN PERSON. We want to meet you!
We are unable to sponsor visa applications – applicants must already have the Right To Work in the UK.
No agencies, thank you.
Check out our quick guide to applications and drop us a line