Giving passengers more journey control

Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group, explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail. She describes how "investing in technology is key to ensuring we can deliver accurate, personalised and up-to-date information," and highlights Passenger Connect as a key innovation leading the way.

Read the full interview here: