Spotlight on Passenger Connect in the Williams Rail Review

Zipabout was delighted to be one of the few commercial organisations named in the latest evidence paper from the Williams Rail Review, in which they highlighted our work with the Rail Delivery Group to deliver personalised journey information to rail passengers through Messenger and our groundbreaking Passenger Connect communications platform.

The extract on page 19 of the paper describes how "the Rail Delivery Group (RDG) have partnered with Zipabout, a tech development company, to use industry data to communicate personalised travel and disruption information directly to individual customers through Messenger. Customers are warned of disruption to their journey and are offered alternative options. The trial recently expanded to include automated compensation notification, sending customers a link to Delay Repay/compensation if the train arrives later than the journey threshold."

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